Returns & Refunds Policy

Last updated: 4 November 2026

At La Latoure, we take pride in the quality and craftsmanship of our handbags. We want you to feel confident in your purchase and encourage you to review our returns and refunds policy before placing an order.

Returns & Exchanges

We accept requests for exchanges or store credit within 14 days of receiving your order for full-priced items.

To be eligible for a change-of-mind return:

• Items must be unused, unworn and in their original condition.

• All original tags, protective packaging and accessories must be included.

• Proof of purchase is required.

• Returns must be approved by our customer service team before being sent back.

We do not offer refunds for change-of-mind purchases. Eligible returns will be processed as an exchange or store credit.

Sale Items

All discounted and sale items, including Black Friday promotions, are final sale for change-of-mind purposes.

We do not offer change-of-mind refunds, exchanges or store credit on sale items.

This does not affect your rights under Australian Consumer Law.

Faulty or Incorrect Items

Every La Latoure handbag is carefully inspected before dispatch.

If you receive an item that is faulty, damaged or incorrectly supplied, please contact our customer service team with your order number, a description of the issue and supporting photographs where possible.

Under Australian Consumer Law, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply to both full-priced and sale items and are not limited by our 14-day change-of-mind policy.

How to Request a Return

To request an exchange, store credit or assistance with a faulty item, please contact us at:

info@lalatoure@gmail.com

       Please include:

• Your full name

• Order number

• Reason for your return

• Photographs, if applicable

Our team will review your request and provide further instructions.

Please do not send items back without contacting us first.

Return Shipping

Customers are responsible for return shipping costs associated with change-of-mind exchanges or store credit.

We recommend using a tracked shipping service, as we cannot take responsibility for returns lost in transit.

Where an item fails to meet consumer guarantees under Australian Consumer Law, reasonable return shipping costs will be reimbursed as required by law.

Refund Processing

Where a refund is required under Australian Consumer Law, it will be processed using the original payment method, unless otherwise agreed.

Processing times may vary depending on your payment provider.

Contact Us

For any questions regarding your order or our returns policy, please contact:

LA LATOURE

Email: info@lalatoure.com

Website: www.lalatoure.com

This policy is in addition to your rights under Australian Consumer Law and does not exclude, restrict or modify those rights.